Technical Account Manager - Remote

Overview

As a member of the Teleport Professional Services Team, a Technical Account Manager (TAM) is responsible for driving full adoption and expansion with key customers who are implementing, operating, and maintaining our software solutions (self-hosted and cloud-hosted) during the entire customer lifecycle.

In Short

• Drive full adoption and expansion with key customers.
• Manage customer relationships throughout their Teleport journey.
• Provide technical expertise and project management.
• Collaborate with internal teams including Product, Sales, Engineering, and Support.
• Focus on delivering integrated solutions and driving customer satisfaction.
• Adapt to changing requirements as the company grows.
• Help customers achieve maximum value from Teleport products.
• Work with a distributed networking and security system.
• Engage in issue resolution and expansion discovery.
• Continually learn and advance your skillset.

Requirements

• Experience in Technical Account Management.
• Strong customer relationship management skills.
• Technical expertise in software solutions.
• Project management experience.
• Ability to collaborate with cross-functional teams.
• Comfort with change and a desire to learn.
• Excellent communication skills.
• Problem-solving abilities.
• Experience with distributed networking and security systems is a plus.
• Ability to drive customer satisfaction and adoption.

Benefits

• Work alongside highly talented people.
• Freedom, autonomy, and trust in your role.
• Opportunity to make a significant impact.
• Engage with some of the biggest companies in the world.
• Fast-paced work environment.
• Opportunity for career growth.
• Collaborative team culture.
• Focus on empowering employees.
• Support for continuous learning.
• Competitive compensation package.