Director of Knowledge and Enablement - Remote

Overview

The Director of Knowledge and Enablement will oversee our knowledge center and enablement for our internal Customer Success employees and Tebra customers, leading a team to create an energized environment of learning and knowledge management.

In Short

• Develop and execute a strategic vision for the Knowledge and Enablement function.
• Establish a cadence for keeping materials up to date.
• Set up systems to measure the effectiveness of training.
• Develop a consistent, scalable training framework.
• Ensure seamless learning and continuous education.
• Work cross-functionally with various teams.
• Create content to educate customers on our core product.
• Lead the growth of our Knowledge Centered Service strategy.
• Administer and drive adoption of training technologies.
• Occasional travel may be required.

Requirements

• 10+ years of leadership experience in Learning and Enablement.
• Creative and innovative thinker with a proactive problem-solving approach.
• Strong leadership skills and ability to influence stakeholders.
• Experience in developing innovative learning solutions.
• Comfortable working with ambiguity while results-driven.
• Business experience in SaaS; healthcare or SEO experience is desirable.
• KCS certification is a plus.
• Track record of performance outcomes.
• Excited about developing team processes.
• Willingness to travel occasionally.

Benefits

• Healthcare benefits.
• Discounts on work from home essentials.
• Resources for mental health and fitness.
• Collaborative and diverse work environment.
• Opportunities for professional growth.
• Team-oriented culture that celebrates success.
• Access to employee assistance programs.
• Flexible working conditions.
• Engaging company values focused on customer-centricity.
• Supportive leadership team.