Customer Success Manager, Strategic - Remote

Overview

As a Customer Success Manager, you will be the main point of contact for providing guidance to our strategic customers, helping them optimize their workflow and reach their digital marketing goals.

In Short

• Nurture, expand and retain our Strategic customer base of customers spending over $15,000 in annual revenue.
• Understand clients' business and digital marketing goals, set expectations, and assess what they need to achieve full system adoption.
• Develop a customized strategic plan for clients and proactively monitor progress.
• Conduct strategic outreach to your client base, focusing on adoption, retention, or revenue drivers.
• Provide personalized recommendations on how adopting core products can drive value for clients.
• Achieve ARR Retention and Expansion revenue goals each quarter.
• Tailor conversations to clients' needs and document and resolve open action items.
• Demonstrate expertise in learning new solutions quickly and finding creative solutions for clients' growth.
• Deepen knowledge of industry and consultative selling tactics through continued learning.
• Collaborate with Marketing, Product, and other teams to test new initiatives' effectiveness.

Requirements

• 1+ years experience leading high value client projects or solving complex problems.
• A passion for energetic and fast-paced environments.
• Proven self-learner who thrives in taking initiative.
• Demonstrated ability to quickly learn and adapt to new technologies.
• Excellent communicator with the ability to formulate digestible solutions.

Benefits

• Healthcare benefits and discounts on work from home basics.
• Resources for maintaining mental and physical health.