Strategic Customer Success Manager - Remote

Overview

The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company’s largest customers to ensure satisfaction, retention, and growth.

In Short

• Serve as a product expert and advocate for mental health.
• Own forecasting projections for revenue, renewals, and upsell opportunities.
• Identify and position upsell opportunities proactively.
• Develop and manage positive relationships with multiple customers.
• Manage the entire customer lifecycle including implementations and renewals.
• Collaborate cross-functionally to collect customer feedback.
• Support sales efforts by partnering on retention and upsell initiatives.
• Leverage data to drive results.
• Occasional travel (10%) may be required.
• Reports to the Director of Strategic Account Management.

Requirements

• Bachelor’s degree or higher preferred.
• 10+ years of experience in account management or customer success.
• Previous experience driving forecasting, renewals, and upsell revenue.
• Experience managing Fortune 100 clients.
• Exceptional communication skills.
• Organized with high attention to detail.
• Resourceful and proactive in fast-paced environments.
• Ability to probe and consult customers.
• High integrity and professionalism.

Benefits

• Health, Dental, Vision benefits start on your first day.
• Employer sponsored 401(k) match of up to 2%.
• A yearly allotment of no cost visits to the Spring Health network.
• Competitive paid time off policies.
• Parental leave of 18 weeks for birthing parents.
• Access to fertility care support and reimbursement.
• Professional Development Reimbursement up to $1,000 a year.
• $200 per year donation matching.