Strategic Customer Success Manager - Remote

Posted 12 hours ago

Sales / Business

Full Time

Worldwide

Customer Success

Strategic Consulting

Enterprise Account Management

SaaS

Stakeholder Management

Business Transformation

Project Management

Data-Driven Decision Making

Cross-Functional Collaboration

Change Management

Overview

As a Strategic Customer Success Manager, you will serve as a trusted advisor to complex, global enterprise customers, leading the post-sale customer journey and driving business transformation.

In Short

Own gross revenue retention (GRR) across your book of business.
Define and communicate a clear customer success strategy.
Lead executive engagement and success planning.
Conduct structured executive business reviews.
Coach customers to take ownership of outcomes.
Manage project timelines and implementation milestones.
Collaborate with Sales on growth strategy.
Identify risks early and execute action plans.
Leverage data to inform strategy and measure success.
Drive internal CS maturity through contributions to playbooks.

Requirements

7+ years in Customer Success or Enterprise Account Management.
Proven success in driving enterprise transformation.
Experience in high-ACV SaaS environments.
Track record of partnering with Sales for expansion strategies.
Strong executive presence and communication skills.
Comfortable in fast-paced environments.
Highly organized and data-driven.
Willingness to travel up to 25% of the time.

Benefits

Opportunity to work with industry-leading engineering teams.
Engage in meaningful design conversations.
Participate in company Team Week twice a year.
Collaborate with a dynamic and innovative team.
Drive impactful business outcomes for customers.

CoLab Software

CoLab Software is a pioneering company dedicated to helping engineering teams accelerate the development of life-changing products through its innovative Design Engagement System (DES). This groundbreaking product facilitates meaningful design conversations, minimizes preventable mistakes, and enhances time-to-market for clients in various industries, including automotive, aerospace, and industrial equipment. With a commitment to fostering a collaborative and supportive work environment, CoLab Software values diverse perspectives and encourages professional growth. The company offers competitive compensation and comprehensive benefits, making it an ideal place for talented individuals to thrive and make a significant impact in the tech industry.

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