Strategic Customer Success Manager - Remote

Overview

TrendMiner is seeking a Strategic Customer Success Manager (SCSM) to ensure the adoption and retention of a portfolio of accounts, building relationships with customers to maximize their success with the TrendMiner platform.

In Short

• Responsible for customer adoption and retention.
• Build and manage relationships with customers.
• Facilitate customer training and support.
• Identify risks and opportunities regarding customer renewals.
• Collaborate with sales and product teams.
• Work in a dynamic and fast-growing environment.
• Offer flexible remote work options.
• Career growth opportunities available.
• Competitive salary and benefits package.
• Proactive approach to customer success.

Requirements

• B.Sc. in Engineering or equivalent experience.
• 2+ years in Customer Success Management in B2B software.
• Experience in data analytics.
• Proficient in German and English; other languages are a plus.
• Strong interpersonal and organizational skills.
• Ability to manage multiple projects simultaneously.
• Willingness to travel up to 15% for customer interactions.
• Comfortable with uncertainty and proactive in approach.
• Focused on delivering customer value.
• Experience in project management.

Benefits

• Opportunity to work with a global team of experts.
• Flexible working hours and remote work policy.
• Career growth and development opportunities.
• Fun and collaborative work environment.
• Personal Learning and Development budget.
• Company car or mobility budget.
• Open-minded culture promoting personal bests.
• Access to training opportunities.
• Competitive salary and benefits.
• Work at a visionary technical innovator.