Billing Support Specialist - Remote

Overview

The Billing Support Specialist plays a vital role in providing top-tier service by delivering fast, accurate, and effective solutions to billing company customers, impacting customer satisfaction and business growth.

In Short

• Provide support across the customer base via various channels.
• Maintain a positive and professional attitude toward customers.
• Perform thorough root cause analysis for issues.
• Assist users in navigating the software and managing patient accounts.
• Guide customers on best practices for revenue cycle management.
• Maintain detailed records of customer interactions.
• Identify and escalate software bugs and issues.
• Ensure adherence to HIPAA and healthcare data security regulations.
• Collaborate with payers and internal teams to resolve issues.
• Handle a high volume of inbound calls daily.

Requirements

• High school diploma or equivalent required; associate’s degree preferred.
• 1-year minimum experience in customer support or billing support.
• Experience in Medical Billing or the Healthcare industry.
• Understanding of medical billing workflows and insurance claims.
• Familiarity with medical terminology and denial management.
• Knowledge of HIPAA compliance and data security best practices.
• Ability to navigate and troubleshoot SaaS-based platforms.
• Analytics skills to diagnose billing-related issues.
• Strong interpersonal and communication skills.
• Experience using CRM platforms such as Salesforce.

Benefits

• Healthcare benefits and discounts for work from home basics.
• Resources for mental health and physical wellness.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Celebration of team successes and achievements.