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Customer Billing Support Specialist - Remote

Posted 4 days ago
Customer Service
Contract
Argentina, Mexico

Overview

The Customer Billing Support Specialist at Spines will assist authors with payment-related inquiries and billing issues, ensuring a smooth financial experience.

In Short

  • Assist authors with account balances and payment issues.
  • Manage collections and follow up on overdue payments.
  • Process author royalty withdrawals.
  • Help with updating payment methods and resolving transaction failures.
  • Handle refund requests and customer disputes.
  • Maintain accurate records of financial support activities.

Requirements

  • Experience in customer financial support, collections, or payment processing.
  • Excellent spoken and written communication skills in English.
  • Strong problem-solving mindset.
  • Familiarity with CRM tools, Microsoft Teams, and G Suite.
  • Detail-oriented and organized.

Benefits

  • Work in a dynamic and innovative environment.
  • Opportunities for professional growth and advancement.
  • Be part of a team revolutionizing the publishing industry.
Spines logo

Spines

Spines is a dynamic and innovative company specializing in the visual representation of literature. With a focus on creating stunning book covers and illustrations, Spines collaborates closely with authors and production managers to bring stories to life across various genres. The company embraces a flexible, remote work structure, allowing talented illustrators to thrive in a fast-paced environment where creativity and high-quality standards are paramount. At Spines, the mission is to inspire and engage readers worldwide through captivating visual storytelling.

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