Customer Billing Specialist - Remote

Overview

We’re looking for a detail-oriented and reliable Customer Billing Specialist to join us on a 6-month maternity leave cover contract, with the potential to extend. You’ll play a key part in ensuring our customers have a smooth, accurate, and delightful billing experience.

In Short

• Manage Stripe operations: create new customers and subscriptions, issue invoices, handle disputes, and monitor unusual activity.
• Set up and maintain Chargebee records: assist Customer Success Managers with renewals.
• Oversee Accounts Receivable: generate weekly reports and track outstanding invoices.
• Monitor and report on AR to support weekly cash flow analysis.
• Provide timely responses to customer queries via the billing inbox.
• Take ownership of the Billing Slack channel to resolve complex billing-related support cases.
• Draft and submit vendor forms when required by customers.
• Reconcile Hubspot closed-won deals.
• Keep ChartMogul in sync with customer records.

Requirements

• Excellent command of English with strong communication skills.
• Experience in billing, accounts receivable, or finance operations, ideally in a SaaS or tech environment.
• Familiarity with Stripe, Chargebee, and Hubspot.
• Detail-oriented with strong organizational skills.
• Clear and empathetic communicator, especially in writing.
• Thrives in a remote, asynchronous environment.
• Enjoys working with cross-functional teams.

Benefits

• Opportunity to work remotely.
• Flexible working environment.
• Potential for contract extension.