Finance Customer Support Specialist - Remote

Overview

We are looking for a proactive and understanding person to join our team as a Finance Customer Support Specialist. This role is ideal for someone who is comfortable managing payment records and tracking tools. We're looking for someone who thrives on helping people and communicates clearly and effectively.

In Short

• Contact authors with outstanding payments via phone, email and SMS.
• Assist authors with account verifications and royalty withdrawal processes.
• Listen actively and help find a path to resolution.
• Log commitments and schedule follow-ups with precision.
• Manage a personal pipeline of open cases with full accountability.
• Keep payment records accurate and up to date.
• Escalate cases when needed and document all interactions clearly.

Requirements

• Strong communication skills.
• Proven organizational skills.
• Experience in customer support or finance preferred.
• Ability to manage multiple cases simultaneously.
• Proficiency in tracking tools and payment systems.

Benefits

• Be part of a fast-growing company in the publishing sector.
• Opportunity to work with a team of creators and technologists.
• Contribute to transforming the publishing experience for authors.