Customer Support Billing Specialist - Remote

Overview

As a Customer Billing Support Specialist at Spines, you will support authors with payment-related inquiries, billing issues, and account resolutions to ensure a smooth financial experience.

In Short

• Assist authors with account balances and payment issues via phone, email, and chat.
• Contact authors with overdue payments and work toward resolving outstanding balances.
• Ensure smooth and timely author royalty payments.
• Assist authors with updating their payment details and resolving failed transactions.
• Handle refund requests, chargebacks, and customer disputes.
• Keep financial support and collections activities well-documented.

Requirements

• Experience in collections, financial customer support, or billing operations is highly preferred.
• Strong interpersonal and problem-solving skills are essential.

Benefits

• Opportunity to shape the future of publishing.
• Work with a team of creators, technologists, and storytellers.