Billing Support Specialist - Remote

Overview

The Billing Support Specialist will navigate evolving insurance rules and company policies, review case files, collaborate across teams, resolve escalated patient concerns, and explain financial details clearly.

In Short

• Work in a fully remote environment.
• Handle healthcare billing and insurance tasks.
• Collaborate across teams to resolve patient concerns.
• Spot opportunities to improve processes.
• Utilize EHR systems and billing software.
• Apply critical thinking to evaluate complex cases.
• Experience in mental/behavioral health billing preferred.
• Proficient in Google Sheets/Excel and tools like Zendesk/Salesforce.
• Meet deadlines in a fast-paced environment.
• Participate in a diverse and inclusive workplace.

Requirements

• 2+ years in healthcare billing or insurance roles.
• Understanding of insurance policies and claim processing.
• Knowledge of denial language and CARC codes.
• Ability to multitask and prioritize workloads.
• Experience interacting with offshore vendors is a plus.

Benefits

• 100% remote work environment.
• Attractive pay and benefits with full transparency.
• Comprehensive health benefits.
• 401(k) plan access.
• Generous time-off policies.
• Paid parental leave for all parents.
• Employee Assistance Program (EAP).
• New hire home office stipend.
• Quarterly department stipend for team-building.
• Wellness events and community groups.