Digital Pathology Field Service Engineer - Remote

Overview

The Digital Pathology Field Service Engineer plays a crucial role in ensuring the functionality and reliability of digital pathology products in various medical environments, with a strong focus on customer satisfaction.

In Short

• Conduct preventive maintenance and Field Change Orders (FCOs).
• Install instruments at customer facilities and product shows.
• Provide onsite support for digital products.
• Document and record repair information according to SOP.
• Troubleshoot and repair necessary parts.
• Serve as a communication link with customers.
• Manage company resources effectively.
• Adapt to new technologies and escalate issues as needed.
• Work in a hospital/medical environment.
• Participate in a flexible working schedule including on-call rotation.

Requirements

• Strong understanding of service documentation processes.
• Experience in data gathering and service goal monitoring.
• Familiarity with automation systems and robotics.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• High school diploma or equivalent.
• 1-3 years of experience in an engineering or medical environment preferred.
• 2-3 years of experience in a servicing role.
• Comprehensive PC skills.

Benefits

• Supportive work environment fostering growth and development.
• Formal programs on leadership and professional development.
• Programs tailored to accommodate employee lifestyles.
• Opportunities for networking and community participation.
• Diversity, Equity & Inclusion initiatives.