Debt Specialist I - Remote

Overview

The Debt Specialist I is responsible for reducing losses by negotiating and collecting payments on delinquent accounts, including retail, consumer, residential, and auto loans.

In Short

• Negotiate and collect payments on delinquent accounts.
• Handle customer inquiries and resolve payment issues.
• Understand various loan products and modify collection approaches accordingly.
• Evaluate customer delinquencies and recommend solutions.
• Follow standardized procedures to secure payments.
• Document customer interactions clearly and accurately.
• Participate in ongoing training and development opportunities.
• Work collaboratively with team members to improve processes.
• Maintain a professional demeanor during customer interactions.
• Support the company's commitment to customer experience.

Requirements

• High School Diploma or GED required.
• Strong phone skills for effective customer communication.
• Ability to negotiate within established guidelines.
• Sales ability to positively represent the company.
• Ability to learn and explain consumer loan products.
• Proficient writing skills for documentation.
• Basic PC skills are necessary.
• Ability to recognize and solve routine problems independently.
• Willingness to suggest process improvements.
• Ability to work within a team environment.

Benefits

• Comprehensive health and well-being benefits.
• Competitive salary with opportunities for growth.
• Paid time off including vacation and holidays.
• Retirement savings programs.
• Career development and mentoring opportunities.
• Banking benefits and discounts.
• Support for mental and physical well-being.
• Access to online learning platforms.
• Regular performance and development conversations.
• Inclusive workplace culture.