IT Specialist - Remote

Overview

Ashby is seeking its first dedicated IT hire to join the team and manage all IT functions. The role involves user-facing support and backend systems management, with a focus on improving processes as the company scales.

In Short

• Be the primary contact for all IT-related matters.
• Support users and manage backend systems like Okta.
• Work independently with guidance available.
• Reassess and improve IT processes as the company grows.
• Foster a customer service-oriented approach.
• 3 years of experience in a similar role required.
• Familiarity with remote work environments is essential.
• Knowledge of Okta, MDM, and Apple best practices preferred.
• Strong attention to detail and execution is crucial.
• Competitive salary and benefits offered.

Requirements

• Customer Service Orientation
• Attention to detail but striving for execution
• 3 years of experience in a similar role
• Familiar with working and troubleshooting in an international remote environment
• Okta SAML, SCIM (ideally Okta Workflows)
• Kandji or similar MDM
• Apple Mac best practices
• Google Workspace

Benefits

• Competitive salary and equity.
• 10-year exercise window for stock options.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with manager approval for conferences.
• Top-notch health insurance for US employees and dependents.