IT Specialist - Remote

Overview

As an IT Specialist at Rad AI, you will be instrumental in ensuring our remote-first workforce can perform at their best by delivering exceptional IT support and maintaining the reliability of our IT systems.

In Short

• Prepare and manage IT tasks related to onboarding and offboarding employees.
• Configure and deploy laptops and peripherals for new employees.
• Provide technical support to new hires during their first week.
• Track and maintain inventory of IT equipment.
• Create and update knowledge base articles and IT process documentation.
• Provide Tier I and Tier II helpdesk support.

Requirements

• 2+ years of experience in IT support or helpdesk.
• Degree in Information Technology or related field.
• Proficiency in troubleshooting hardware and software issues on macOS and Windows.
• Experience with SaaS platforms like Google Workspace and Okta.
• Understanding of networking fundamentals.
• Ability to participate in an on-call schedule.
• Must reside in the Eastern Time Zone.

Benefits

• Comprehensive Medical, Dental, Vision & Life insurance.
• 401(k) with employer match.
• Location-flexibility (remote-first company).
• Flexible PTO policy.
• Annual equipment stipend.