IT Specialist - Remote

Overview

As the IT Specialist at 7shifts, you’ll play a key role in ensuring our Shifties have a seamless and efficient tech experience. From troubleshooting issues to optimizing systems, you’ll help keep operations running smoothly while making sure everyone who interacts with you has a great experience.

In Short

• Provide IT support through our ticketing system (Jira).
• Support and maintain key software platforms.
• Manage and optimize our IT environment.
• Assist with IT projects to improve workflows.
• Support onboarding and offboarding processes.
• Create knowledge base articles for self-service solutions.

Requirements

• 5+ years of experience working with Mac.
• 3+ years in a fast-moving SaaS environment.
• Strong written and verbal communication skills.
• Hands-on experience with SaaS tools like G Suite, O365, Slack, Zoom, and Atlassian.
• Experience with Jamf Pro or similar tools.
• Familiarity with Okta.

Benefits

• Opportunity for professional growth.
• Challenge of solving real problems for restaurant owners.
• Inclusive and collaborative culture.
• Equity in a Series C, VC-backed SaaS company.
• Competitive health benefits and lifestyle spending accounts.
• Flexible work environment and vacation policy.
• Support for professional growth through coaching and feedback.