IT Specialist - Remote

Overview

Rowan Digital Infrastructure is looking for an IT Specialist to help maintain company operations through IT support and development. The successful candidate will have strong technical, time-management, and communication skills.

In Short

• User Support: Provide technical support and guidance to users, serving as the first point of contact for IT-related issues
• Install and Configure Systems: Set up and configure computer hardware, software, networks, printers, and scanners
• Monitor Systems: Continuously monitor system performance and security
• Account Management: Manage user accounts, permissions, and network security
• Documentation: Maintain records of issues and resolutions to aid in future troubleshooting
• Asset Management: Ensure accurate inventory of IT software, devices, licenses, and passwords
• Troubleshoot and Resolve Issues: Diagnose and repair hardware, software, and network issues
• Office Hardware: Set up and maintain office equipment
• System Maintenance: Perform regular maintenance and updates to ensure systems operate smoothly and securely
• Training: Educate users on new technologies and best practices for IT security

Requirements

• Bachelor’s degree in information technology or related field
• 5 years of experience in Information Technology or related field
• Experience with new device setup and software license management
• Software experience needed: Microsoft O365 and Admin Center, SharePoint Administration
• Communication and collaboration skills, Strong organizational skills, Comfort with ambiguity, Strong analytical and problem-solving skills, Ability to work effectively in a fast-paced and highly cross-functional environment

Benefits

• Hybrid work environment supported by teamwork and technology
• In-office gathering time to help you be successful
• Inclusive environment where everyone can thrive