Customer Success Team Leader - Remote

Overview

As a Customer Success Team Leader at TRG, you will manage and grow a global team dedicated to ensuring exceptional support and value for our clients.

In Short

• Lead and develop a global Customer Success team.
• Enhance customer engagement and satisfaction.
• Optimize processes for onboarding and training.
• Monitor key customer success metrics.
• Provide reporting on product usage to relevant teams.
• Act as the escalation point for customer issues.
• Collaborate with sales and product teams for continuous improvement.
• Foster relationships with key customers.
• Drive customer renewals and address churn risks.
• Stay updated with industry trends.

Requirements

• Experience in a Customer Success leadership role (B2B).
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work across time zones.
• Strong problem-solving skills.
• Experience in data analytics and CRM tools.
• Flexibility to travel occasionally.
• Fluency in English; additional languages are a plus.

Benefits

• Working from home with flexible hours.
• Yearly performance bonus.
• Paid medical insurance.
• Daily lunch allowance.
• Sport/Gym allowance.
• Udemy unlimited subscription for learning.
• Comprehensive onboarding plan and training.
• Equipment support for your work.
• No dress code for comfort.
• Gifts and rewards for personal milestones.