Customer Success Manager (Specialty Pharmacy) - Remote

Overview

Join Us at TailorMed – Transforming Healthcare Affordability. At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey - from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.

In Short

• Become a trusted advisor to customers and stakeholders.
• Collaborate with commercial teams to identify growth opportunities.
• Define and communicate ROI for customers.
• Conduct regular QBRs and EBRs.
• Be the product expert, advising customers on use cases.
• Simplify and manage customer issues effectively.
• Coordinate cross-functional teams to ensure customer satisfaction.
• Represent the voice of the customer to Product and R&D teams.
• Keep customers informed about new product releases.

Requirements

• 5+ years of customer success or account management experience in B2B SaaS.
• Experience with specialty pharmacy or infusion providers.
• Experience with healthcare technology platforms.
• Ability to deliver strategic value in customer-facing roles.
• Experience in transformation or program management.
• Passion for providing excellent customer service.
• Strong communication and relationship management skills.
• Analytical and proactive problem solver.
• Technical understanding to partner with IT organizations.
• Ability to travel approximately 20% of the time.

Benefits

• Competitive salary + equity.
• Premium medical, dental, and vision insurance.
• 401(k) plan with a 4% employer match.
• Paid holidays, vacation, and sick leave.
• Six weeks of paid parental leave.
• Company-paid life insurance.
• New MacBook and necessary equipment.