Customer Success Manager (XLG Specialist) - Remote

Overview

The Customer Success Manager (XLG Specialist) is responsible for delivering insight-led value to high-potential accounts, ensuring customer goals are met through effective use of the CXI platform.

In Short

• Conduct Use Case Health Assessments to identify blockers and opportunities.
• Develop action plans that link customer goals with measurable KPIs.
• Own the renewal process for Silver tier accounts.
• Collaborate with Analysts, Tech Support, and Product teams.
• Track adoption and escalate risks to secure renewals.
• Mentor team members and share process improvements.
• Flexible working options available (remote or hybrid).
• Competitive salary based on experience.
• Annual learning and development budget.
• 25 holiday days plus local bank holidays.

Requirements

• 3–5 years in customer success or consulting.
• Experience with CX platforms or SaaS preferred.
• Skills in project delivery and prioritization.
• Strong commercial awareness.
• Ability to activate customer insights.

Benefits

• Monthly Health & Wellness budget.
• Work From Home Allowance.
• Enhanced Family Leave and Fertility Leave.
• Life & income protection.
• Employee Assistance Programme.