Process Analyst, Customer Experience - Remote

Overview

As a Process Analyst, you will play a key role in optimizing and standardizing customer and partner support operations, directly impacting customer satisfaction and operational efficiency.

In Short

• Analyze and improve customer support processes.
• Design effective workflows for customer support agents.
• Collaborate with cross-functional teams to enhance operational efficiency.
• Create and maintain formalized workflow documentation.
• Gather feedback to align processes with organizational goals.
• Utilize CRM tools and customer support systems.
• Apply problem-solving techniques to resolve customer issues.
• Manage projects effectively and prioritize tasks.
• Communicate clearly with stakeholders.
• Drive process improvements for better customer experiences.

Requirements

• Bachelor's degree in a relevant field or equivalent experience.
• Experience in customer support operations.
• Prior experience as a process analyst or similar role.
• Familiarity with CRM software and ticketing systems.
• Proficient in process modeling techniques.
• Strong analytical skills for data interpretation.
• Excellent communication and collaboration skills.
• Detail-oriented with a focus on efficiency.
• Strong project management skills.
• Passionate about delivering outstanding customer experiences.

Benefits

• Remote work from anywhere in the world.
• Flexible working hours.
• Autonomy and responsibility from day one.
• Participation in employee stock options program.
• Health Insurance.