Senior Customer Success Manager - Remote

Overview

Synack’s Penetration Testing as a Service platform manages customers’ attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes of security risks. We are committed to making the world more secure by harnessing a talented, vetted community of security researchers to deliver continuous penetration testing and vulnerability management, with actionable results. Synack's PTaaS platform has uncovered more than 71,000 exploitable vulnerabilities to date, protecting a growing list of Global 2000 customers and U.S. agencies in a FedRAMP Moderate Authorized environment.

In Short

• Develop and maintain strong relationships at all levels within the customer organization
• Develop technical proficiency related to use cases, technical landscape, and Synack solutions
• Establish the Synack Customer Success organization as a trusted advisor early in the customer’s journey
• Serve as the customer’s advisor throughout customer life cycle
• Advocate for the customer by working closely with Synack Product Development and Product Management teams
• Develop, deliver and execute customer success plans
• Orchestrate milestones along the customer journey and conduct Executive Business Reviews (EBRs)
• Partner with sales teams to identify new business opportunities
• Monitor & identify/anticipate revenue churn risk
• Leverage Gainsight to track customers and drive activities/decisions

Requirements

• At least 5-7 years account management and/or customer success experience in the Cyber Security Industry or Technology Industry
• Strong technical aptitude; ability to deliver complex technical presentations
• Successful experiences with the development, execution, and management of success plans
• Strong executive presence at the VP level and above
• Demonstrated ability to identify leads within install-base and grow customers
• Customer-first mindset and advocacy
• Project management experience and advanced data analytics
• Ability to work independently and collaborate effectively
• Excellent verbal and written communication skills
• Travel up to 30%
• Qualified candidates must reside on the East Coast of the US

Benefits

• Competitive salary
• Equity options
• Comprehensive benefits package
• Diversity and inclusion initiatives
• Opportunities for professional growth