Remote Otter LogoRemoteOtter

Technical Assurance Representative - Remote

Posted 13 weeks ago
Symbio logo

Symbio

DevOps / Sysadmin
Full Time
Australia

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Overview

As a member of the global Network Operations team, you will manage, monitor, and control one or more networks, ensuring optimal network performance across diverse platforms, mediums, and communication channels.

In Short

  • Provide 12/7 follow-the-sun support for network performance.
  • Manage network traffic and perform critical network operations.
  • Respond to Quality of Service breaches and adjust call routing.
  • Engage with customers and third-party suppliers.
  • Handle incidents from start to finish in line with ITIL best practices.

Requirements

  • 3+ years of experience in voice and data traffic routing.
  • Telecommunications certification is an asset.
  • Proficiency in core network management systems.
  • Strong analytical skills in voice network signaling.
  • Excellent customer service skills.
  • Experience with IP networks and DCN management.

Benefits

  • Flexible working options.
  • Parental leave for all employees.
  • Inclusive and diverse workplace.
  • Learning and development opportunities.

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