Onboarding Specialist - Remote

Overview

Swan is the USA’s #1 Bitcoin wealth platform for families and businesses. We hire passionate Bitcoiners who want to work with a self-motivated and fully distributed startup team.

In Short

• Help individual and corporate customers complete ID verification and review their ID materials.
• Review clients’ documentation, assess their risk profiles, and communicate with clients professionally.
• Communicate with our custodian to ensure timely onboarding of accounts.
• Understand requirements for onboarding different entity types and improve them over time.
• Coordinate platform-wide improvements with internal teams and onboarding partners.

Requirements

• Strong attention to detail.
• Previous working experience in a similar role.
• Experience in client service.
• Familiarity with tools like Zendesk, Collect, Persona, and SendSafely.
• Desire to work in a fast-paced startup environment.
• Passion for Bitcoin as a world-changing innovation.
• Required to work US timezones.
• Compensation based on location and experience.

Benefits

• Fully distributed team.
• Flat organizational structure encouraging leadership.
• Engagement in the Bitcoin community through various activities.