Luxury Hotel Customer Advisor with German and English - Remote

Overview

Join a leader in digital transformation with over 37 years of experience in reshaping customer experiences and catalyzing growth through innovative AI-based products and platforms. At Sutherland, or "One Sutherland," we are an interconnected and operationally proficient global team. Our presence in Bulgaria since 2008 has seen us grow to over 2,000 employees across Sofia, Varna, and Burgas, providing top-tier technical support and customer service across 17 European languages. We invite you to join our vibrant team dedicated to excellence and cultural cohesion.

In Short

• Deliver outstanding customer service and support for luxury hotel guests.
• Communicate efficiently and professionally in both German and English.
• Handle bookings, reservations, and travel-related services.
• Collaborate with hotel staff to fulfill guest needs.
• Provide real-time solutions to customer issues.
• Maintain a high level of product knowledge.

Requirements

• Fluency in German and English, both written and verbal.
• Previous experience in customer service, preferably in hospitality.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and commitment to high-quality service.
• Problem-solving skills and adaptability.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work in an international environment.
• Comprehensive training and professional development.
• Flexible work arrangements for work-life balance.
• Access to health and wellness programs.
• Be part of a dynamic team passionate about innovation.