Luxury Hotel Customer Advisor with Dutch and English - Remote

Overview

Join a leader in digital transformation with over 37 years of experience in reshaping customer experiences and catalyzing growth through innovative AI-based products and platforms. At Sutherland, or "One Sutherland," we are an interconnected and operationally proficient global team. Our presence in Bulgaria since 2008 has seen us grow to over 2,000 employees across Sofia, Varna, and Burgas, providing top-tier technical support and customer service across 17 European languages. We invite you to join our vibrant team dedicated to excellence and cultural cohesion.

In Short

• Seeking a Luxury Hotel Customer Advisor fluent in Dutch and English.
• Role involves crafting exceptional experiences for luxury hotel clientele.
• Leverage language skills and customer service prowess.
• Strong communication and interpersonal skills required.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Attention to detail and commitment to high-quality service.
• Problem-solving skills and adaptability to changing customer needs.
• Previous customer service experience in hospitality is a plus.
• Permanent contract with long-term career opportunities.
• Work from home flexibility and workspace in Sofia office.

Requirements

• Fluency in Dutch and English, both written and verbal.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Attention to detail and commitment to high-quality service.
• Problem-solving skills and adaptability.
• Previous customer service experience in hospitality is a plus.

Benefits

• Additional health insurance and life insurance.
• 21 days of paid annual leave and paid breaks.
• Competitive salary and food vouchers.
• Clear career paths and opportunities for internal promotion.
• Employee Assistance Program with 24/7 psychological support.
• Regular team-building events and wellness programs.