Customer Support Consultant - Work From Home - Remote

Overview

Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

In Short

• Support for general billing inquiries.
• Access customer records and verify customer account information.
• Identify potential customer needs and recommend solutions.
• Place follow-up calls to customers to ensure their needs are met efficiently.
• Access customer databases and technical applications to determine root causes and resolutions.
• Interact with client departments regarding escalations.
• Schedule technician visits when needed.
• Attend job-related training for new products or services.
• Develop problem-solving abilities.
• Work from home with specific technical requirements.

Requirements

• High School diploma or equivalent.
• Basic PC keyboarding skills; Microsoft Office experience.
• Direct client contact technical support experience.
• Excellent verbal and written communication skills.
• Strong problem-diagnosis and problem-solving skills.
• Multi-tasking skills using several applications.
• Experience with CRM applications (preferred).
• Goals-oriented mindset.
• Ability to express ideas clearly.
• Specific technical requirements for remote work.

Benefits

• Confidential handling of personal information according to EEO guidelines.