Bilingual Customer Service Representative - Sports Specialist - Remote

Overview

Join our high-performing Streaming Services team as a Bilingual Customer Service Representative and engage with sports fans while providing exceptional customer service from the comfort of your home.

In Short

• Provide customer support for digital sports platforms.
• Engage with fans via chat, SMS, email/web-form, social, voice, and self-service.
• Create best-in-class experiences for sports fans.
• Educate fans on streaming and account creation.
• Utilize technology tools to resolve inquiries.
• Maintain knowledge of client’s products and services.
• Work remotely in a fast-paced environment.
• Must be bilingual in English and Spanish.
• Competitive hourly rates and paid training.
• Advancement opportunities within the company.

Requirements

• Bilingual in English and Spanish.
• High school diploma or GED.
• 1+ year of customer service experience.
• Excellent communication skills.
• Strong knowledge and passion for sports.
• Ability to type 30+ words per minute.
• Proficient in Microsoft programs.
• Ability to multitask and manage time effectively.
• Efficient in website/digital navigation.
• A quiet, secure place to work from home.

Benefits

• Competitive hourly rates and paid training.
• Medical, dental, and vision benefits.
• Employee discounts and wellness programs.
• Global Flexible Vacation Policy.
• Monthly rewards and recognition programs.
• Advancement opportunities – 80% of leaders promoted from within.