Bilingual Customer Service Representative - Sports Specialist - Remote

Overview

Join our high-performing Streaming Services team as a Bilingual Customer Service Representative, where you will provide exceptional support to sports fans while working from home.

In Short

• Provide exceptional customer service as a brand ambassador.
• Support customers via chat, SMS, email, and voice.
• Educate fans on how to use digital sports platforms.
• Resolve fan inquiries using available technology tools.
• Maintain knowledge of client’s products and services.
• Work in a fast-paced remote environment.
• Must be bilingual in English and Spanish.
• Competitive hourly rates with additional incentives.
• Medical, dental, and vision benefits offered.
• Opportunities for advancement within the company.

Requirements

• High school diploma or GED.
• 1+ year of customer service experience.
• Ability to type 30+ words per minute.
• Strong knowledge and passion for sports.
• Efficient in website/digital navigation.
• Proficient in Microsoft programs.
• Ability to multitask and manage time effectively.
• Must have a quiet and secure place to work from home.
• Excellent internet connectivity is required.
• Must be authorized to work in Canada.

Benefits

• Paid training and PTO.
• Employee discounts available.
• Health and wellness programs offered.
• Recognition programs for outstanding performance.
• Flexible vacation policy.