Senior Product Researcher - Research & Insights - Remote

Overview

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

In Short

• Driving strategic research efforts across the product and business
• Showcasing qualitative research expertise to improve user understanding and identify product opportunities
• Delivering powerful storytelling to advance product transformation
• Devising research and insight roadmaps to govern cross-functional execution
• Triangulating across multiple internal and external data points
• Inspiring and improving democratized research execution
• Identifying and driving fruitful partnerships with new business stakeholders
• Partnering with the R&I Team to advance our practice and impact
• Ensuring ethical standards and compliance are upheld in all research activities

Requirements

• 8+ yrs conducting product or user research in R&D, ideally in B2B or B2C SaaS
• Comfortable leading strategic and generative research to explore and define innovation
• Experience conceptualizing, deploying, and governing complex research
• History of research-driven business outcomes and track record of collaboration with senior stakeholders
• Expertise in qualitative research methodologies, experience with quantitative methodologies a plus
• Preference for degrees or experiences showcasing deep understanding of human behavior and/or business
• Advanced skills in stakeholder management.

Benefits

• Inclusive workplace culture
• Employee feedback integration into policies
• Learning and development opportunities
• Annual holiday refresh
• Annual week of service