Senior Product Researcher - Remote

Overview

As a Senior Product Researcher at Toast, you will lead research efforts for hardware products, focusing on driving measurable outcomes for users and the business. You will collaborate with a team of designers and engineers to enhance customer experiences.

In Short

• Lead research efforts for Toast hardware products.
• Work on new hardware programs and device software experiences.
• Collaborate with Product Designers, Industrial Designers, and User Researchers.
• Improve customer experiences through data analysis.
• Serve as a research subject matter expert.
• Identify opportunities and validate improvements.
• Conduct both qualitative and quantitative research.
• Build research infrastructure and define best practices.
• Experience with unmoderated testing tools.
• Deliver clear data visualizations.

Requirements

• 5+ years of professional experience in product research.
• Experience across the product lifecycle.
• Strong storytelling skills.
• Ability to prioritize tasks and projects.
• Experience with B2B customer experiences.
• Familiarity with tools like Sigma, SQL, R, and Python.
• Strong ability to work with cross-functional teams.
• Experience with qualitative and quantitative methodologies.
• Ability to identify efficient research methods.
• Experience with data analysis methods.

Benefits

• Competitive compensation and benefits programs.
• Flexible work environment.
• Opportunities for professional growth.
• Inclusive and diverse workplace culture.
• Access to learning and development resources.