Technical Support Consultant (Networking) - Remote

Overview

Join our Customer Support Consultant team and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Respond and resolve customer inquiries and issues via emails and chats.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.
• Stay updated with cutting-edge technology.
• Work securely with customers’ sensitive information.
• Apply customer happiness practices.
• Communicate with developers and other departments.

Requirements

• Excellent English and Spanish skills (C1-C2).
• Minimum of 1 year in technical support.
• Experience in managing and troubleshooting IT environments.
• Foundational understanding of cybersecurity principles.
• Basic knowledge of Linux, Mac, and Windows.
• Analytical and research skills.
• Comfortable in a fast-paced environment.
• Ability to learn multiple software tools quickly.
• Proven capability to handle high volume inquiries.
• Personal laptop with at least 8GB RAM and stable internet.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referrals.
• Paid training and probation.
• Work-life balance.
• Responsive management interested in growth.
• Conditions for self-development.