Remote Otter LogoRemoteOtter

Customer Service Specialist (Chinese B2 and English) - Remote

Posted 1 week ago
Customer Service
Full Time
Philippines

Overview

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay updated with cutting-edge technology
  • Securely handle customers’ sensitive information
  • Apply the latest customer happiness practices
  • Maintain knowledge of our client’s products and services
  • Communicate with developers and other departments

Requirements

  • Chinese and English both B2/upper-intermediate level
  • Experience in a customer support role
  • 2–3 years of experience with live chats and emails
  • Finance/Economics/Mathematics or related qualification
  • Interest in crypto or stock exchange
  • Analytical and research skills
  • Personal laptop or computer (at least 8Gb of RAM) and stable internet connection

Benefits

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth
  • Conditions for self-development
SupportYourApp logo

SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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