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Director of Retention - Remote

Posted Yesterday
Sales / Business
Full Time
Worldwide

Overview

The Director of Retention at Sundays for Dogs will lead the strategy and execution of customer retention efforts, focusing on creating a seamless and delightful experience for subscribers.

In Short

  • Own the full subscriber journey from onboarding to renewal.
  • Design automated and engaging lifecycle communications.
  • Lead customer feedback programs and translate insights into actions.
  • Partner with various teams to enhance customer retention.
  • Monitor retention metrics and develop forecasting models.
  • Create loyalty and referral programs to engage the community.
  • Utilize data for personalized customer experiences.
  • Foster a culture of testing and experimentation.
  • Develop educational content for pet parents.
  • Collaborate with leadership to champion customer voices.

Requirements

  • 7+ years in retention or lifecycle marketing for a DTC or subscription brand.
  • Expertise in email, SMS, and CRM platforms.
  • Proven ability to drive retention and customer happiness.
  • Excellent communication and collaboration skills.
  • Passion for dogs and belief in the company mission.

Benefits

  • Unlimited PTO.
  • Equity program.
  • 401k plan with employer match.
  • Annual work-from-home stipend.
  • Competitive medical, dental, and vision plans.
  • Sundays subscription for pets.
  • Parental and pet parental leave.
  • Discounted pet insurance.
Sundays for Dogs logo

Sundays for Dogs

Sundays for Dogs is a venture-backed direct-to-consumer brand dedicated to simplifying the lives of modern dog parents by providing high-quality, convenient dog food options. The company fosters a fast-paced, innovative culture where team members are encouraged to make quick decisions, learn from failures, and continuously improve. With a focus on data-driven strategies and a commitment to enhancing the ecommerce experience, Sundays for Dogs aims to bridge the gap between technology, marketing, and customer engagement. The company recently underwent a rebranding and website relaunch, setting the stage for significant growth in the ecommerce space while maintaining a remote-first work environment that values collaboration and employee well-being.

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