Director of Revenue Retention - Remote

Overview

The Director of Revenue Retention will lead the partner success team at Huntress, focusing on maximizing the value of cybersecurity solutions for managed service provider partners and mid-market customers.

In Short

• Lead and coach a team of Success Managers.
• Develop strategies for partner engagement and retention.
• Implement operational strategies to manage retention revenue.
• Work cross-functionally with various departments.
• Utilize data to enhance adoption and revenue growth.
• Manage at-risk customers and partners.
• Foster professional growth within the team.
• Conduct regular meetings and training sessions.
• Define business rules and best practices.
• Drive product adoption and overall engagement.

Requirements

• 5+ years of experience in Renewals or Customer Success.
• Experience in the cybersecurity space; MSP experience is a plus.
• Strong leadership and performance management skills.
• Excellent organizational and multitasking abilities.
• Exceptional communication skills.

Benefits

• 100% remote work environment.
• Generous paid time off policy.
• 12 weeks of paid parental leave.
• Comprehensive medical, dental, and vision benefits.
• 401(k) with a 5% contribution.
• Life and Disability insurance plans.
• Stock options for all full-time employees.
• Reimbursement for home office upgrades.
• Annual allowance for education and development.
• Access to coaching and personal growth platforms.