HR Business Partner for Customer Operations - Remote

Overview

As an HR Business Partner at Sumsub, you will support the Customer Operations department, driving employee growth and ensuring organizational effectiveness in a fast-paced environment.

In Short

• Design and implement career growth frameworks and salary structures.
• Oversee 360-degree feedback cycles for actionable career development.
• Partner with L&D to develop and monitor learning tracks.
• Work closely with leadership on talent reviews and succession planning.
• Define clear development paths for team members.
• Assess training effectiveness and refine programs based on feedback.
• Support hiring and onboarding strategies.
• Drive employee engagement and retention initiatives.
• Manage offboarding processes for continuous improvement.

Requirements

• Prior experience as an HRBP or similar role in a high-growth environment.
• Proven track record in performance management and career pathing.
• Strong experience with diverse team dynamics.
• Collaboration skills to partner with leads and employees.
• Fluent in English.
• IT, SaaS, or fintech experience preferred.

Benefits

• Fully remote and flexible working schedule.
• Work with a product that protects millions of users worldwide.
• International project with a diverse customer base.
• Extra day off for your birthday.
• Seven additional days off for Christmas & New Year.
• Seven days of sick leave without documentation.
• Regular team offsites for collaboration.
• Learning opportunities and support for industry events.