Global Senior CRM Manager - Remote

Overview

As a Global Senior CRM Manager at Sumsub, you will lead customer relationship efforts on a global scale, collaborating with various teams to enhance customer engagement and retention.

In Short

• Collaborate with marketing, sales, and product teams to align CRM strategies with business goals.
• Develop and execute comprehensive CRM strategies for global customer engagement.
• Analyze customer data and feedback to personalize communication.
• Leverage CRM technologies and data analytics tools for insights.
• Lead and mentor a global CRM team.
• Monitor CRM trends and competitor strategies.
• Manage key stakeholder relationships for customer-centric strategies.

Requirements

• Proven track record as a CRM Manager with global experience.
• In-depth knowledge of CRM software and customer engagement platforms.
• Strong leadership and analytical skills.
• Passionate about technology improving customer experiences.
• Excellent command of English; additional languages are a bonus.
• Degree in Marketing, Business Administration, or related fields preferred.

Benefits

• Competitive compensation based on expertise.
• Work with a product that protects millions of users.
• International projects with a diverse customer base.
• Remote-first company – work from anywhere.
• Paid vacation and sick leave.