Customer Service Representative - Remote

Overview

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

In Short

• Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German)
• Safeguard data, ensuring confidentiality and security
• Adherence to legal regulations and company standards
• Paying attention to detail and precision when carrying out tasks
• Continuous updating of knowledge and skills in line with industry and regulatory changes
• Only inbound calls, no outbound calls, chats or emails required.
• No customer support or complaint handling required. Simply guide the user through all necessary steps

Requirements

• Previous experience in customer service-based roles is considered an advantage, but no work experience is required.
• Conversational German and English (knowledge of Italian, Spanish, French, Portuguese or Turkish would be a strong asset).
• Good communication skills
• Ability to navigate a large amount of information
• Able to have days off during the week instead of the weekend

Benefits

• Full-time position that requires only ~35 working hours per week, plus paid breaks
• Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life
• Performance bonuses
• Working with a product that matters. Our technology helps protect millions of users of online services worldwide
• 20 days of paid vacation leave