Head of Customer Onboarding - Remote

Overview

The Head of Customer Onboarding will create a new onboarding flow for clients and partners at Sumsub, a verification platform that secures the user journey.

In Short

• Building a team and processes from scratch.
• Partnering with Sales and CSM teams to improve onboarding flow.
• Understanding client needs and designing customized solutions.
• Preparing and delivering online product demonstrations.
• Creating webinars and video instructions for products.
• Facilitating online/offline training for high-profile participants.

Requirements

• Experience in Fintech and anti-fraud principles.
• Track record in Learning and Development.
• Experience in team management, coaching, and mentoring.
• Strong planning and organizational skills.
• Excellent project management skills.
• Strong analytical capabilities.
• Excellent communication and interpersonal skills.
• Proactive approach in a fast-paced environment.
• Experience with budget management.

Benefits

• Competitive compensation based on expertise.
• Working with impactful technology.
• International project with a diverse team.
• Remote-first company.
• Paid vacation and sick leave.