Remote Otter LogoRemoteOtter

Manager, Business Process Owner, CRM/SFDC - Remote

Posted 2 days ago
Project Management
Full Time
USA
$115,600 - $245,800/year

Overview

The Manager – BPO, CRM/SFDC will lead global transformation efforts for Salesforce.com processes related to forecasting and email-to-case management, designing and implementing scalable solutions aligned with enterprise-wide business objectives.

In Short

  • Lead transformation initiatives across Salesforce.com.
  • Drive design and implementation of end-to-end commercial solutions.
  • Ensure alignment between business requirements and Salesforce/SAP integrations.
  • Collaborate with cross-functional stakeholders to deliver global processes.
  • Manage project delivery to ensure timely outcomes.
  • Guide transformation strategies for Canadian and European markets.
  • Support user adoption and change management.
  • Oversee deployment readiness activities.
  • Contribute to global solution design decisions.
  • Engage with SMEs and deployment teams.

Requirements

  • Bachelor’s degree in Business, Information Systems, or related field; Master’s preferred.
  • 7+ years of experience in Salesforce.com-based business process optimization.
  • Proven experience leading large-scale, cross-functional projects.
  • Strong understanding of Salesforce.com architecture and functionality.
  • Salesforce Administrator or relevant certifications preferred.
  • PMP or Agile certification preferred.
  • Experience with SAP integration in lead-to-cash processes.
  • Strong project management skills.
  • Ability to collaborate across global teams.
  • Excellent communication skills.

Benefits

  • Competitive salary plus bonus eligible.
  • Comprehensive benefits package.
  • Opportunity to work with a leading medical technology company.
  • Work flexibility with remote options.
  • Supportive work environment focused on healthcare improvement.
  • Access to innovative products and services.
  • Recognition as one of the World’s Best Workplaces.
  • Professional development opportunities.
  • Inclusive work culture.
  • Travel opportunities as required.

S.T

Stryker Trauma

Stryker Corporation is a leading global medical technology company dedicated to improving healthcare outcomes through innovative products and services. With a strong focus on Orthopaedics, Medical and Surgical, and Neurotechnology and Spine, Stryker collaborates closely with healthcare professionals to enhance patient care. The company is recognized for its commitment to employee satisfaction, having been named one of the World’s Best Workplaces. Stryker values diversity and inclusion, ensuring equal opportunity for all applicants and employees, and adheres to strict regulatory standards in its operations.

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