Manager, Business Process Owner, CRM/SFDC - Remote

Overview

The Manager – BPO, CRM/SFDC will lead global transformation efforts for Salesforce.com processes related to forecasting and email-to-case management, designing and implementing scalable solutions aligned with enterprise-wide business objectives.

In Short

• Lead transformation initiatives across Salesforce.com.
• Drive design and implementation of end-to-end commercial solutions.
• Ensure alignment between business requirements and Salesforce/SAP integrations.
• Collaborate with cross-functional stakeholders to deliver global processes.
• Manage project delivery to ensure timely outcomes.
• Guide transformation strategies for Canadian and European markets.
• Support user adoption and change management.
• Oversee deployment readiness activities.
• Contribute to global solution design decisions.
• Engage with SMEs and deployment teams.

Requirements

• Bachelor’s degree in Business, Information Systems, or related field; Master’s preferred.
• 7+ years of experience in Salesforce.com-based business process optimization.
• Proven experience leading large-scale, cross-functional projects.
• Strong understanding of Salesforce.com architecture and functionality.
• Salesforce Administrator or relevant certifications preferred.
• PMP or Agile certification preferred.
• Experience with SAP integration in lead-to-cash processes.
• Strong project management skills.
• Ability to collaborate across global teams.
• Excellent communication skills.

Benefits

• Competitive salary plus bonus eligible.
• Comprehensive benefits package.
• Opportunity to work with a leading medical technology company.
• Work flexibility with remote options.
• Supportive work environment focused on healthcare improvement.
• Access to innovative products and services.
• Recognition as one of the World’s Best Workplaces.
• Professional development opportunities.
• Inclusive work culture.
• Travel opportunities as required.