Regional Manager, Customer Success - Remote

Overview

The Regional Manager, Customer Success leads a geographically distributed team of Customer Success professionals supporting Smart Care’s largest and most strategic customers. This role owns customer outcomes across a defined region, including adoption, retention, expansion, and overall customer health.

In Short

• Lead, coach, and develop a regional team of Customer Success Managers
• Own customer health, renewal readiness, and expansion outcomes
• Hire, onboard, and train high-performing customer success professionals
• Partner with Sales, Customer Excellence, Technical Support, Marketing, and Engineering
• Act as escalation point for critical customer issues within your region
• Support team on customer and internal meetings as needed
• Develop regional processes, metrics, and reporting

Requirements

• Bachelors degree required
• Minimum 8 years in customer success or account management
• At least 3 years leading teams, mentoring, and/or coaching
• Ability to travel as needed (20%)
• Healthcare industry and enterprise SaaS experience preferred
• Excellent project management skills
• Experience with customer success software tools and CRM systems
• Experience with Stryker Digital solutions is a plus
• Demonstrated history of managing difficult customer situations with positive outcomes

Benefits

• Work flexibility with remote options
• Opportunity to work with leading medical technology company
• Innovative products and services in healthcare
• Named one of the World’s Best Workplaces