Customer Success Manager, Fintech/BNPL - Remote

Overview

Stripe is a financial infrastructure platform for businesses, offering unparalleled opportunities to enhance the global economy through innovative payment solutions.

In Short

• Manage a book of fintech/BNPL customers to drive account health and value realization.
• Partner with account executives and technical managers for post-sale engagements.
• Create bespoke account plans and strategies.
• Act as the voice of the Fintech user, providing feedback to product teams.
• Perform business reviews to align on user priorities and optimize value.
• Advocate for customers internally and share insights for product improvements.
• Support book expansion by identifying opportunities for customer success.

Requirements

• 5+ years in enterprise relationship management or consulting.
• 2+ years in the Fintech, Neobank, or Lending space.
• Experience with BNPL-specific challenges.
• Familiarity with ledgering, virtual cards, and ACH.
• Experience presenting to C-level stakeholders.
• Ability to manage a complex book of business across time zones.
• Strong data navigation and interpersonal skills.
• Motivated to work in a fast-paced, high-growth environment.

Benefits

• Opportunity to work with leading financial innovators.
• Engagement in meaningful and impactful work.
• Collaboration with a diverse team of professionals.
• Access to professional development resources.
• Flexible work environment.