Student Support Specialist - Remote

Overview

The Student Support Specialist will provide exceptional support to students at StraighterLine, ensuring they have a positive and professional experience while pursuing their academic goals.

In Short

• Provide high-level customer service and professionalism.
• Ensure students meet their academic goals.
• Support students through calls, chats, emails, and help desk tickets.
• Actively listen to student concerns to provide effective solutions.
• Work independently and follow documented processes.
• Meet individual and team performance metrics.
• Create a seamless student experience.
• Exhibit a positive attitude and strong work ethic.

Requirements

• 4-5 years of experience in customer service.
• Bachelor’s degree preferred.
• Prior experience in online education preferred.
• Strong analytical skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritize and manage time effectively.
• Empathy and passion for student support.
• Patience and active listening skills.

Benefits

• Opportunity to work in a supportive team environment.
• Flexible work arrangements.
• Professional development opportunities.
• Contribute to student success and satisfaction.