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Student Support Specialist - Remote

Posted 452 weeks ago
Customer Service
Full Time
USA

Overview

The Student Support Specialist will directly support StraighterLine students as the advocate for providing student-centric support and assistance ensuring a positive, professional experience for all students in pursuit of their academic goals and achievements.

In Short

  • Support students in their academic goals.
  • Respond to student queries and provide issue resolution.
  • Utilize Student Information Systems (SIS) effectively.
  • Handle course-related issues and technical support.
  • Assist with billing inquiries and transcript requests.
  • Exhibit adaptability and flexibility in support roles.
  • Focus on resolving student issues promptly.
  • Engage in chats and support tickets.
  • Provide a positive and professional experience.
  • Work towards excellence in higher education support.

Requirements

  • Detail-oriented and professional demeanor.
  • Ability to navigate and utilize SIS.
  • Strong communication skills.
  • Experience in customer service or support roles.
  • Ability to handle multiple tasks and priorities.
  • Understanding and calm approach to student interactions.
  • Flexibility to adapt to changing situations.
  • Motivated to help students succeed.
  • Technical proficiency for troubleshooting.
  • Commitment to student-centric support.

Benefits

  • Opportunity to work in an innovative educational environment.
  • Flexible work options.
  • Professional development opportunities.
  • Supportive team culture.
  • Engagement with a diverse student population.
  • Access to educational resources.
  • Potential for career advancement.
  • Work-life balance initiatives.
  • Competitive compensation package.
  • Contribution to student success and achievement.
StraighterLine logo

StraighterLine

StraighterLine is a leading provider of high-quality, affordable online courses designed to help learners earn college credit and achieve their professional goals. With a catalog of 215 courses, StraighterLine serves approximately 150,000 learners annually, enabling them to upskill for new careers or gain credit from over 2,000 colleges and universities worldwide. The company collaborates with educational institutions and corporate partners to offer flexible education options that allow students and employees to learn at their own pace.

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