Remote Otter LogoRemoteOtter

Student Support Specialist - Remote

Posted 452 weeks ago
StraighterLine logo

StraighterLine

Customer Service
Full Time
USA

Share This Job!

Overview

The Student Support Specialist will directly support StraighterLine students as the advocate for providing student-centric support and assistance ensuring a positive, professional experience for all students in pursuit of their academic goals and achievements.

In Short

  • Support students in their academic goals.
  • Respond to student queries and provide issue resolution.
  • Utilize Student Information Systems (SIS) effectively.
  • Handle course-related issues and technical support.
  • Assist with billing inquiries and transcript requests.
  • Exhibit adaptability and flexibility in support roles.
  • Focus on resolving student issues promptly.
  • Engage in chats and support tickets.
  • Provide a positive and professional experience.
  • Work towards excellence in higher education support.

Requirements

  • Detail-oriented and professional demeanor.
  • Ability to navigate and utilize SIS.
  • Strong communication skills.
  • Experience in customer service or support roles.
  • Ability to handle multiple tasks and priorities.
  • Understanding and calm approach to student interactions.
  • Flexibility to adapt to changing situations.
  • Motivated to help students succeed.
  • Technical proficiency for troubleshooting.
  • Commitment to student-centric support.

Benefits

  • Opportunity to work in an innovative educational environment.
  • Flexible work options.
  • Professional development opportunities.
  • Supportive team culture.
  • Engagement with a diverse student population.
  • Access to educational resources.
  • Potential for career advancement.
  • Work-life balance initiatives.
  • Competitive compensation package.
  • Contribution to student success and achievement.

Similar Jobs:

Kojo logo

Support Specialist - Remote

Kojo

5 days ago

Join Kojo as a Support Specialist to provide exceptional customer service and support.

Customer Support
SaaS
Communication Skills
Problem-solving
Chile
Full-time
Customer Service
$25,000 - $35,000/year
Omnipresent logo

Support Specialist - Remote

Omnipresent

1 week ago

Join Omnipresent as a Support Specialist to provide exceptional customer support in a fully remote environment.

Customer Support
SaaS
Communication Skills
Problem-solving
Worldwide
Full-time
Customer Service
Omnipresent logo

Support Specialist - Remote

Omnipresent

1 week ago

Join Omnipresent as a Support Specialist to provide exceptional customer support in a fully remote environment.

Customer Support
SaaS
Communication Skills
Problem-solving
Worldwide
Full-time
Customer Service
Omnipresent logo

Support Specialist - Remote

Omnipresent

1 week ago

Join Omnipresent as a Support Specialist to provide exceptional customer support in a fully remote environment.

Customer Support
SaaS
Communication Skills
Problem-solving
Worldwide
Full-time
Customer Service
Omnipresent logo

Support Specialist - Remote

Omnipresent

1 week ago

Join Omnipresent as a Support Specialist to provide exceptional customer support in a fully remote environment.

Customer Support
SaaS
Communication Skills
Problem-solving
Mexico
Full-time
Customer Service