Student Support Specialist - Remote

Overview

The Student Support Specialist will directly support StraighterLine students as the advocate for providing student-centric support and assistance ensuring a positive, professional experience for all students in pursuit of their academic goals and achievements.

In Short

• Support students in their academic goals.
• Respond to student queries and provide issue resolution.
• Utilize Student Information Systems (SIS) effectively.
• Handle course-related issues and technical support.
• Assist with billing inquiries and transcript requests.
• Exhibit adaptability and flexibility in support roles.
• Focus on resolving student issues promptly.
• Engage in chats and support tickets.
• Provide a positive and professional experience.
• Work towards excellence in higher education support.

Requirements

• Detail-oriented and professional demeanor.
• Ability to navigate and utilize SIS.
• Strong communication skills.
• Experience in customer service or support roles.
• Ability to handle multiple tasks and priorities.
• Understanding and calm approach to student interactions.
• Flexibility to adapt to changing situations.
• Motivated to help students succeed.
• Technical proficiency for troubleshooting.
• Commitment to student-centric support.

Benefits

• Opportunity to work in an innovative educational environment.
• Flexible work options.
• Professional development opportunities.
• Supportive team culture.
• Engagement with a diverse student population.
• Access to educational resources.
• Potential for career advancement.
• Work-life balance initiatives.
• Competitive compensation package.
• Contribution to student success and achievement.