Customer Service Consultant for Strategic Clients - Remote

Overview

As part of the Reseller Customer Success Team, you will comprehensively support our important reseller clients and proactively help their customers succeed in e-recruitment.

In Short

• You will be the contact person for our most important strategic client group regarding the Stepstone product world.
• You will proactively reach out to your clients and develop individual, data-driven solutions for their current challenges.
• You will strengthen customer loyalty through your service and the insights you provide through analyses.
• You will work closely with interfaces in sales, quality assurance, business consulting, and IT.

Requirements

• You have completed a commercial training, e.g., in dialog marketing, wholesale and foreign trade, or as an office clerk, or you can present a completed degree (e.g., in HR, business administration, economics, marketing).
• You have initial experience in personnel management, sales, customer service, HR, recruiting, or online marketing, ideally in an HR-related or consulting environment.
• Your customer orientation and enthusiasm provide the customer with the perfect service experience.
• Professional communication skills in both spoken and written form characterize you.
• You bring MS Office skills, ideally with initial experience in SalesForce, and can work efficiently on the PC.

Benefits

• 31 days of vacation plus 2 additional days for Christmas and New Year.
• Hybrid working model.
• Company pension scheme.
• Employee Assistance Program (24/7 support).
• Company risk life insurance.
• Voluntary social days.
• Job bike.
• In-house fitness studio and barista.
• Bring your dog to the office.
• Discounted parking and access to the Corporate Benefits Portal.