Technical Account Manager - Remote

Overview

We are hiring a Technical Account Manager to join our post-sales team at Stedi, where we are building the world’s only API-first healthcare clearinghouse. You will have the opportunity to impact our revenue by focusing on expansion and retention across our customer base.

In Short

• Primary point of contact for customers post-sale.
• Manage onboarding processes including account provisioning and billing setup.
• Handle revenue expansion opportunities in HubSpot.
• Daily interface with customers through Slack, Zoom, and email.
• Escalate urgent issues through customer success engineers.
• Maintain operational excellence in tools like HubSpot and Slack.

Requirements

• 3+ years of experience in sales, account management, or customer success.
• Previous experience in the healthcare industry.
• Exceptional organizational skills and responsiveness.
• Ability to become a trusted advisor to customers.
• Low ego and willingness to handle all tasks.
• Resourceful and self-motivated.
• Ability to work at a fast pace.

Benefits

• Opportunity to work in a fast-paced and innovative environment.
• Be part of a team that values curiosity and alignment in working styles.