Head of Support Engineering - Remote

Overview

Stedi is building the world’s only API-first healthcare clearinghouse, focusing on modern API interfaces and exceptional customer support.

In Short

• Lead the Support Engineering team to enhance customer experience.
• Directly responsible for the technical success of customers.
• Develop systems for successful customer onboarding.
• Manage major incidents and escalations effectively.
• Identify product gaps from customer feedback.
• Contribute to documentation for self-service customer adoption.
• Build tools to scale support systems.
• Work closely with product and engineering teams.
• Foster a customer-centric culture within the team.
• Encourage a fast-paced, detail-oriented work environment.

Requirements

• Technical product mindset with experience in developer-first products.
• Ability to work quickly and manage multiple tasks.
• Experience in customer-facing roles, preferably in support engineering.
• Exceptional organizational skills and thoroughness.
• Resourceful and self-motivated with a strong work ethic.
• Deep empathy for customer needs and relationships.
• Proven leadership skills with a hands-on approach.

Benefits

• Opportunity to work in a fast-growing tech-driven company.
• Be part of a team that values customer support as a key differentiator.
• Engage in a dynamic and innovative work environment.
• Receive competitive compensation and benefits.