Unemployment Compensation Team Leader - Training and Support Unit - Remote

Overview

The Unemployment Compensation Team Leader will manage a diverse team in the Training and Support Unit, focusing on improving program performance and delivering quality services in the Bureau of Unemployment Compensation.

In Short

• Lead the Training and Support Unit for the Bureau of Unemployment Compensation.
• Coordinate internal training programs and oversee an internal help desk.
• Manage both in-office and remote-working staff.
• Collaborate with other team leaders and management to enhance training quality.
• Evaluate and modify training and support procedures.
• Ensure compliance with human resource laws and policies.
• Conduct statewide and some nationwide travel for team collaboration.
• Promote a culture of continuous improvement and efficiency.
• Facilitate effective communication within the team and with external partners.
• Support the development of training materials and resources.

Requirements

• Bachelor's Degree in Public or Business Administration, Economics, or related field.
• Six years of experience in management or related fields.
• Knowledge of unemployment security program principles.
• Experience in training development and delivery.
• Strong supervisory and leadership skills.
• Ability to analyze operational activities and implement improvements.
• Effective communication and writing skills.
• Ability to maintain effective working relationships.
• Knowledge of process improvement methodologies.
• Proficiency in applicable computer programs.

Benefits

• 13 paid holidays and 12 days of sick leave annually.
• Health insurance coverage with significant employer contribution.
• 100% coverage of employee-only dental premiums.
• Retirement plan contributions by the state.
• Work-life balance initiatives and paid time off.
• Support for employee health and wellness programs.
• Professional development opportunities.
• Inclusive work environment promoting diversity.
• Reasonable accommodations for qualified individuals with disabilities.
• Commitment to employee wellbeing and support.