Sales Support Specialist - Remote

Overview

As a Sales Support Specialist at Starfish, you will play a crucial role in ensuring the smooth operation of our team. You will support our sales team by contributing to prompt and attentive client service.

In Short

• Create highly detailed quotes requiring extreme attention to technical detail, mathematical calculations, and precise written comments.
• Draft accurate written instructions for software license issuance and delivery.
• Manage the software support renewal process and track dates.
• Monitor license utilization.
• Maintain CRM records for prospects, clients, and partners.
• Proactively update systems based on meeting notes.
• Review automated reports and ensure timely follow-up.
• Write and edit documentation for sales support and operations.
• Enable the sales team and drive efficiencies in sales support operations.

Requirements

• University undergraduate degree required.
• Very strong mathematical aptitude and Excel skills required.
• Minimum of 3 years experience in a sales support role.
• Strong communication skills.
• Detail-oriented and organized.
• Ability to work independently with instruction.
• Current authorization to work in the United States on a full-time basis.
• Familiarity with information technology and storage systems is a plus.

Benefits

• Salary with potential for future commissions.
• Multiple health insurance options.
• Medical FSA and Dependent Care FSA.
• Dental and vision insurance.
• 401(k) savings plan with employer matching.
• Employer-sponsored long-term disability insurance.
• Paid holidays and PTO (increasing with tenure).
• Discounted health club membership.
• Many opportunities for growth.